Privacy policy

Last updated: May 27, 2025

Lumoria ("we", "us", "our", or the "Site") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumoriaofficial.com (the "Site") or use our services (collectively, the "Services"). Please read this policy carefully to understand our views and practices regarding your personal data.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/wqpd0g-3d/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/wqpd0g-3d/privacy_policy).

1. Information We Collect

A. Information You Provide Directly

  • Contact details (name, email, phone number, address)

  • Account information (username, password, security info)

  • Order and payment information (billing and shipping addresses, payment confirmation)

  • Customer support communications

B. Information We Collect Automatically

  • Usage Data: IP address, device type, browser type, pages visited, time spent, click behavior

  • Cookies, pixels, and similar technologies for analytics and marketing (see Cookies section)

C. Information from Third Parties

  • Payment processors (e.g., Shopify, Stripe)

  • Advertising and analytics partners

  • Other service providers supporting our operations

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services, including order processing and customer support

  • Communicate with you about your account, transactions, and updates

  • Send marketing and promotional messages, where permitted by law

  • Detect, prevent, and respond to fraud, abuse, or security risks

  • Comply with legal obligations and enforce our terms

Where required, we rely on your consent or legitimate business interests as our legal basis to process your data.

3. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize advertising. For details on the cookies we use and how to manage them, please visit Shopify’s Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect site functionality.

We recognize the Global Privacy Control (GPC) signal, which you can use to opt out of sale or sharing of your personal information for targeted advertising.

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

European Union (GDPR) Residents:

  • Right to access, correct, delete, restrict processing, and portability of your data

  • Right to object to data processing and withdraw consent at any time

  • Right to lodge a complaint with a supervisory authority

California Residents (CCPA/CPRA):

  • Right to know what personal information we collect, use, and share

  • Right to request deletion of personal information, with exceptions

  • Right to opt out of the sale or sharing of personal information

  • Right to non-discrimination for exercising your privacy rights

You can exercise your rights by contacting us at support@lumoriaofficial.com or by mail at PO BOX 1026 Cragieburn, VIC 3064.

Please note that we may need to verify your identity before fulfilling requests.

5. How We Share Your Information

We do not sell your personal information except as disclosed here.

We may share your information with:

  • Service providers who help us deliver our Services (e.g., payment processors, shipping companies)

  • Business partners for marketing, in accordance with your consent or applicable laws

  • Affiliates within our corporate group

  • Legal authorities when required by law or to protect our rights

We do not share sensitive personal information without your explicit consent.

6. International Data Transfers

Because we operate globally, your personal information may be transferred to and processed in countries outside your residence, including the United States and Australia.

Where transfers are outside the European Economic Area (EEA), we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to protect your information.

7. Security and Data Retention

We implement reasonable security measures to protect your data but cannot guarantee absolute security.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce our policies.

8. Children’s Privacy

Our Services are not intended for individuals under 16 years old. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

9. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our Site with a revised “Last updated” date. We encourage you to review it regularly.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your data, please contact us at:

 

12. Marketing via Social Media, Email, and SMS

We may use your personal information to send you marketing and promotional communications through various channels, including email, SMS (text messages), and social media platforms such as Facebook, Instagram, and others.

  • Social Media Advertising: We use platforms like Facebook Ads and Instagram Ads to deliver targeted advertisements to you based on information you have provided to us, your interactions with our Site, and your activity on these platforms. These platforms may use cookies, pixels, and other tracking technologies to collect information about your browsing behavior and interests. You can manage your ad preferences and opt out of targeted advertising through the privacy settings of these social media platforms.

  • Email and SMS Marketing: With your consent (where required by law), we send marketing communications to your provided email address or phone number. You can opt out of receiving promotional emails and SMS messages at any time by using the unsubscribe link in emails, replying STOP to SMS messages, or by contacting us directly.

  • Data Sharing with Social Media Platforms: To deliver relevant advertisements and marketing, we may share certain personal information (such as your email address or phone number) with social media platforms. These platforms process your data according to their privacy policies, and we encourage you to review those policies for more information.

  • Your Choices: You can control your marketing preferences at any time by adjusting your communication settings with us or directly through your social media accounts and device settings. Additionally, you may opt out of targeted advertising on Facebook by visiting Facebook’s Ad Preferences.

We handle all marketing data responsibly and in compliance with applicable laws, including GDPR, CCPA/CPRA, and others.

 

 

Text Marketing and notifications:

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program. Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Thank you for your cooperation!

This site is not a part of the Facebook website or Facebook Inc. Additionally, This site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of FACEBOOK, Inc.