Our Warranty

At Lumoria Official, we stand behind the quality of our products. That’s why every purchase comes with a 12-month limited warranty from the date of delivery, covering any defects in materials or workmanship under normal use.

What This Warranty Covers:

  • Any malfunction or defect arising during normal use within 12 months of purchase.

  • Replacement of the defective product at no additional cost to you.

What This Warranty Does NOT Cover:

  • Damage resulting from misuse, abuse, accidents, or neglect, including but not limited to:

    • Dropping, hitting, or impact damage

    • Water damage or exposure to moisture beyond intended use

    • Unauthorized modifications or repairs

    • Normal wear and tear

  • Products that have been used improperly or outside the intended guidelines.

How to Make a Warranty Claim:

  1. Contact our support team at support@lumoriaofficial.com or via our website contact form.

  2. Provide your order details, a description of the issue, and photos or videos of the defect or damage.

  3. Our team will review your claim and guide you through the return or replacement process.

  4. If the warranty claim is approved, you will receive instructions for returning the product and obtaining a replacement.

Important Information:

  • The customer is responsible for shipping costs associated with returning the defective product unless otherwise agreed.

  • This warranty is limited to the repair or replacement of the product and does not cover any incidental or consequential damages.

  • This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

If you have any questions or require further assistance, please contact us at support@lumoriaofficial.com.